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Genpact - Walk Drive for Freshers & Experiencedon 07th Feb 2024

Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and industry expertise to deliver disruptive business outcomes – an approach we call Lean DigitalSM

Genpact Mega Walk-In Drive

• Experience: 00-03+Years

• Qualification: Any Graduate

• Job Location: Hyderabad

• Role : Technical Support Sales Domestic Voice Process

Time and Venue

7th February, 11.00 AM – 1.30 PM

F9P5+3FV, Hafeezpet Rd, Vinayaka Nagar, Hafeezpet, Hyderabad, Telangana 500049

Contact – Sravya reddy ()

Job description

Mega Walk In Drive for Technical Support Sales Domestic Voice Process on 7th Feb24.

Shifts: Flexible with any shift

Inviting applications for the role of Process Associate- Technical Voice Support (Hindi&English)

Role & Responsibilities:

• Respond to the customer queries & issues in timely manner

• Provide solution to the customer basis the available help articles and within the policies

• Replicate customers issue and report necessary bugs/suggestions/ideas

• Provide excellent services to the customers

• Work closely with internal departments to provide the required information/support to the customer

• Support technical queries related to Domain, Hosting, Server, SSL, Email, Site Lock, Site backup, or any other such product that is owned by end customer

• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

• Maintain a deep understanding of client process and policies

• Upskill to enhance the knowledge time to time and offer support

• Upsell existing and sell the relevant/next logical products to the new customers basis their business need/nature of business

Qualifications we seek in you Minimum qualification

• Graduation in any discipline (Pref B.Tech or any other tech/non-tech degree with computer course/certification/diploma)

• Freshers are eligible

• Fluency in Hindi and English language is mandatory

Preferred pre-requisites:

• Effective probing skills and analyzing / understanding skills

• Analytical skills with customer centric approach

• Excellent proficiency with written English and with neutral English accent

• You should be able to work on a flexible schedule (including weekend shift)